Understanding Conflict – Turning Tension into Constructive Dialogue

Conflict is a natural part of human interaction—whether in business, teams, or everyday life. The key isn’t to avoid it but to understand how conflicts escalate, what fuels them, and how we can navigate them without losing sight of our goals.

In this interactive workshop, we’ll explore the mechanics of conflict: What triggers escalation? How can we recognize early warning signs? And most importantly, how can we stay focused on our objectives while respecting the needs of others?

Through practical insights and real-world examples, we’ll uncover strategies to engage in productive dialogue, de-escalate tension, and turn difficult conversations into opportunities for clarity and collaboration.

Join me to learn how mastering conflict dynamics can strengthen your leadership, decision-making, and professional relationships.

Robert C. Summers is an expert in conflict resolution, communication, and group facilitation. His work is based on Nonviolent Communication and systemic methods like Dynamic Facilitation and Systemic Consensus. He helps teams and leaders navigate complex challenges. Robert is the author of Reden statt streiten (“Talk, Don’t Argue”), a guide to respectful communication and setting clear boundaries.